1. Introduction
Welcome to oneEdu, a service provided by G1 Marketing Sdn. Bhd. ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the oneEdu mobile application (the "App"), which helps parents manage their child's school life.
We are committed to protecting your privacy and the privacy of your child. By accessing or using the App, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree, please do not use the App.
2. Information We Collect
2.1 Information Provided by You (Parent/Guardian)
- Account Information: Name, email address, and phone number.
- Contact Information: Optional details for other guardians or family members.
- Communications: Information provided when contacting support.
2.2 Information Provided by the Educational Institution
- Child's name, student ID, grade, and class
- Attendance records and absence notifications
- Library borrowing history and due dates
- Cafeteria purchase records and meal account balances*
- Extracurricular activities, achievements, and awards
- School event calendars, announcements, and reminders
*Meal account balances are displayed for informational purposes only. Transactions must be handled directly with the school.
2.3 Information Collected Automatically
- Device Information (type, OS version, identifiers, network info)
- Usage Data (features used, time spent, pages viewed)
- Log Data (IP address, device name, OS version, error details)
- Note: We do not collect location data.
3. How We Use Your Information
- Provide, maintain, and improve App functionality
- Authenticate identity and link to educational records
- Display school information (attendance, library, cafeteria, etc.)
- Send notifications about events and activities
- Communicate updates, alerts, and support messages
- Analyze usage trends and optimize performance
- Detect, prevent, and address technical issues or fraud
- Comply with legal obligations
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. Data may be shared only:
- With Educational Institutions: To enable App functionality.
- With Service Providers: Cloud hosting, analytics, customer support.
- For Legal Compliance: If required by law or regulation.
- To Protect Rights and Safety: Of users, the public, or our company.
5. Data Retention
- Account Information: Retained until deletion request.
- Child’s Educational Data: Retained while account is active or per school policy.
- Log/Usage Data: Retained up to 12 months.
Deletion requests can be made via app@me-web.net.
6. Your Rights and Choices
- Access and Correction
- Data Deletion
- Opt-Out of Notifications
- Data Portability
- Withdraw Consent
To exercise these rights, contact us at app@me-web.net.
7. Children's Privacy
The App is designed for parents/guardians, not children under 13. Child-related data is provided by schools with authorization.
8. Data Security
- Encryption of data in transit (TLS/SSL)
- Secure access controls
- Regular security assessments
- Restricted access on a need-to-know basis
No system is impenetrable; absolute security cannot be guaranteed.
9. International Data Transfers
Services are primarily provided from Malaysia. Data may be transferred internationally with safeguards in place.
10. Changes to This Privacy Policy
We may update this policy periodically. Material changes will be notified via the App or email.
11. Contact Us
G1 Marketing Sdn. Bhd.
174, Jalan Kuala Ketil, 08000
Sungai Petani, Kedah, Malaysia
Email: app@me-web.net
Note: For corrections to your child's educational records, please contact the school directly.